Delete Your Account
Last updated: September 11, 2026
You can delete your Carz IMS account yourself, from inside the app. You do not
need to call or email us, and nothing has to be approved first.
How to delete your account
- Open the Carz IMS app and sign in with your phone number.
- Tap the person icon in the top right of the home screen.
(If you are a buyer, tap Account at the top of the marketplace.
If you are waiting to be approved, tap Account settings & delete account
on the waiting screen.)
- Tap Delete my account.
- Read what will be removed, type DELETE to confirm, and tap
Delete my account permanently.
Your account is deleted immediately. You will be signed out, and your phone number
will no longer sign you in — using it again starts a brand new account.
This cannot be undone. There is no grace period and no way to restore
a deleted account.
What gets deleted
- Your sign-in and the phone number attached to it.
- Your profile: name, phone, contact details and billing details.
- Buyers: your saved billing locations, and any car you are holding — the hold is
released and the car goes back on the marketplace.
- Employees: your place on the staff roster, any invitation waiting for your number,
your daily checklist text messages, and the log of text messages to and from
your number.
What we keep, and why
- Work records. Inspections, repairs, lot scans and auction activity
describe a vehicle, not a person. Those records stay, and your name is removed from
them.
- Confirmed purchases. If a car was confirmed to you, that is a
completed transaction, and we keep the record of it for accounting and tax
purposes as the law requires.
If you can't get into the app
If you have lost access to your phone number and cannot sign in, email
privacy@carzinc.ai from the address on your account
and we will delete it for you.