Last Updated: August 27, 2026
Carz IMS is the inventory and inspection app used by Carz Inc staff to inspect vehicles, photograph condition and damage, track where every car is on the lot, and manage reconditioning and sales. It is also used by approved wholesale buyers to browse vehicles Carz Inc has for sale.
If you have a question, a problem with the app, or a request about your account or your data, email us. We answer every message.
Email: support@carzinc.ai
Response time: Within 1 business day
Hours: Monday–Friday, 9:00 AM – 5:00 PM Mountain Time
To help us answer faster, please include:
Carz IMS is a private business app. Accounts are not self-serve — when you sign up, your request goes to a Carz Inc administrator for approval, and you will see a "Pending approval" screen until it is granted. If you are a Carz Inc employee and your account has been pending for more than a business day, email support@carzinc.ai. If you are a wholesale buyer who would like access to our vehicle listings, email us and we will set you up.
Sign-in uses the email address and password on your account. If your password isn't working, use the "Forgot password" link on the sign-in screen to have a reset link emailed to you. If the reset email doesn't arrive within a few minutes, check your spam folder, then email support@carzinc.ai and we will reset it for you.
Carz IMS needs camera access to photograph vehicle condition and to scan VIN barcodes. If you declined the permission prompt, open Settings → Carz IMS on your device and turn Camera (and Photos, if you attach existing images) back on, then reopen the app. Uploads need a working data connection; on a large lot with weak signal, photos may finish uploading once you're back in range.
Vehicle records come from our inventory system and from lot scans by staff. If a car is missing or shows the wrong location, report it through the app or email support@carzinc.ai with the stock number or VIN and we will correct it.
Email support@carzinc.ai from the address on the account, or ask a Carz Inc administrator to update it for you.
You can ask us to delete your account and the personal information associated with it at any time. Email support@carzinc.ai from the address on your account with the subject "Delete my account". We will confirm your identity, delete the account, and confirm by email within 30 days.
Some records we are required to keep for business or legal reasons — such as vehicle inspection history and sales records — are retained, but they are no longer linked to your personal profile. You can also request a copy of the personal data we hold about you at the same address.
If you believe you have found a security vulnerability, please email support@carzinc.ai with the details rather than posting them publicly. We will respond and work with you on a fix.